If only he read blogs...
Scenario:
Man in a suit comes storming into McDonalds, goes immediately to the bathroom. A few moments later said man comes out to wait in line. ::PAUSE:: To set the scene, there are two people in drive thru: one at the window handing out food and the other taking orders. One girl on front counter, taking/getting the order of the person two ahead of man in suit. My manager is on the phone with a complaint and I am standing where the future McCafe will be, making condiment bags--obviously busy obviously not on front counter. ::PLAY:: Ok, man in suit looks at the woman in front of him (mind you he just walked into line)
Man: Ma'am, have you been helped yet.
Woman: Um...no, but I am in line waiting.
Man: (looks up at me with a glare) is someone going to help us?
Me: (staring blankly) Of course, as soon as she is done taking other orders. She'll just be a moment.
Man: Well, this is ridiculous, I've been in line for 5 minutes waiting for service and all of you are standing around.
::PAUSE::
This man was so rude and out of control and oh ya, NOT in line for 5 minutes...literally 10 seconds.
::PLAY::
Me: Well sir, (pointing to drive thru) those two are taking orders in drive thru, my manager is on the phone with a complaint and the girl who should be taking your order is helping the people ahead of you.
Man: Well, this is just ridiculous we should have service and should not have to take this long. What about you? What are you doing? YOU take my order.
Me: I'm not actually on a register sir, I am not allowed to.
Man: Well, do it anyway.
Me: Um....(at this point I'm like WTF?!)
So we walk over to a register and I end up taking his order, mind you this whole time I am killing him with kindness trying to make him stop being an ass--it's not working. I take his order, someone else brings him his food before he's even paid and proceeds to tell me that "This service was ridiculous and should not have taken him 10 minutes for fast food. I do pay your salary you know!" To which I respond "Thank you sir, have a great night, sorry about the wait."
Now, I would like to note that this man was in the store for no more than 5 minutes, literally. And while customers coming to the store makes the business flow, etc and ultimately he does pay my salary; unless he was going to hand me the amount of money I earned taking his order, then he can wait just like everyone else.
World’s Largest Wren, Topeka, KS
8 years ago
5 comments:
I'm reminded of my McDonald's days when the newest advertising campaign was to complete orders within a minute. There was a HUGE clock over the counter that customers could use to time servers with; if service took longer than a minute, the meal was free. Can you imagine the "man in suit" then? Egads! God luv ya for serving us our burgers and fries, and teaching us McDonald-quette.
That would be HORRIBLE. Especially in Fredonia because people are already like that. However, despite the big clock no longer being there we do have them on our screens and we are supposed to make times.
This post made my jaw drop and I laughed a little. I cannot believe how rude this customer was! I do not know how you put up with anyone like that, props to you. I think I would have jumped over the counter and hurt him or just threw his food at him. I have very little patience especially for someone who feels the need to talk down to a young adult who is working part time while in college! It’s nice to see that people like you have the patience to deal with someone like "man in suit" because you kill them with kindness. Thanks for sharing this laughable story!
Janelle--thanks for the props.
Ya, that guy was a total tool and there are the times when I snap back or am rude to customers, it happens, but this guy just deserved the nicest face; especially since all he wanted was to try and piss us all off. Pft, like I was going to give him the pleasure: 2 can play his game. LoL
I work in food service as well, and I can't believe how annoyed and rude people get at workers. It's so frustrating because we're just doing what we're told to do! I wanna tell them 'don't take it out on me!'
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